JACR is a publication of the Southwest Case Research Association (SWCRA). JACR publishes teaching cases in all business disciplines. Cases may be grounded in primary and/or secondary data sources. Whether primary or secondary, sources must be well documented.
The case follows the situation faced by several commercial airline companies operating Boeing 787 Dreamliners when fires occurred in the electrical systems aboard the aircrafts as well as the difficulties encountered by Boeing and its supply chain in both determining the cause(s) and devising solutions. The case is an example of Boeing’s utilization of institutional isomorphism in copying the Toyota Production System (TPS). The case illustrates Boeing’s lack of full understanding of the TPS approach as well as Boeing and its supply chain partners’ inability to fully diagnose and correct a serious safety problem.